Shipping & Return Policy Online Only (NA to in-store purchase)
*Due to COVID-19, carriers are experiencing delays in delivering orders. Therefore, shipping times may take longer than usual to receive.
We offer free ground shipping on all domestic orders of $150 or more.
We have a standard 48-72 hour processing time prior to the shipment of all orders. Please note, processing timeframe is applicable on business days and may differ around holidays and weekends.
Please review our shipping methods to receive an estimated timeframe of the delivery of your package. NO SHIPMENT WILL TAKE PLACE ON WEEKENDS & HOLIDAYS.
ALL NON-DOMESTIC & INTERNATIONAL ORDERS: There is a Customs fee that can be requested by the postal service upon delivery/receipt of the package. Customers may be subject to a 35% International Duty/Customs fee based on the total order value. The prices we offer do not include any duties and taxes. Recipient shall pay all the incurred expenses including brokerage fees. Best Beauty Supply LLC is not solely responsible to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details.
Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. Best Beauty Supply LLC has the right to decline an order and issue a refund at our sole discretion. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete the order successfully. If your package is returned to The us due to failed delivery attempts or customer refusal, it may be reshipped to you at an additional cost or else a return shipment fee and a 25% restocking fee (minimum $10) will be applied. No refunds will be issued on refused shipments.
You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48-72 hours of placing your order, call Best Beauty Supply LLC at 425-697-5762. Please have your order number prepared when you call.
On a rare occasion, if a backorder occurs on your item(s), you will be placed on a priority waitlist. We will immediately ship item(s) upon arrival. To add, we will contact you by phone and/or email with the estimated arrival date. If we are unable to ship the backordered item(s) in a reasonable length of time of 7 to 10 business days, we will contact you immediately and offer you an option of a full payment refund.
CANCELLATION AND MODIFICATION POLICY
Orders can be changed or modified before the full check out is completed, but never cancelled for “full refund”once the order is fully executed and processed. We DO NOT OFFER REFUNDS, due to the nature of the product and hygienic reasons with COVID-19 and other unknown virus related variants.
RETURN AND EXCHANGE POLICY
Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices after it meets all aforementioned guidelines and hygienic standards.
All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at 425-697-5762 within 3 business days of the package receipt date. If the hair received does not meet our brand standards, we will gladly exchange it and begin the product exchange process per our cost. Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, and/or manipulated in any manner from its original state.
Best Beauty Supply LLC, at our sole discretion, may exchange products under the following conditions:
Requests must be made within 3 business days of receipt of product(s).
Any exchange requested after 3 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a Best Beauty Supply LLC associate will send a return label to you via your email address used for order processing. This label should be printed and placed onto your package to ensure your package is insured during its route back to our office. Once your product has been received, it will be examined thoroughly. If the product meets our company’s guidelines and hygienic standards, we will exchange the product for something of equal or greater value as per your selection.
Customer is 100% responsible for the reshipment cost, and liability of the product(s) returning to our office safely.
For any exchange that permits a difference (less than the original price), customer will hold an in-store credit for the remaining balance owed as we do not refund ANY costs.
RETURN AND EXCHANGE PROCEDURE
Our Customer Service department will personally guide you over the phone to assist you with your returns and exchanges request. When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic.